Frequently asked questions

The Luxilo subscription is an all-inclusive monthly plan that gives you access to a fleet of 24 to 37 premium vehicles. One monthly payment covers insurance, maintenance, road tax and access to the fleet. You then pay a discounted daily rate only when you actually drive.

Compared to traditional rentals, you save up to 50% on equivalent usage.

Luxilo Plus — 690 AED/month + 7,990 AED activation. Access to 24 vehicles in categories 1, 2 and 3. Perfect for everyday driving.

Luxilo One — 990 AED/month + 18,990 AED activation. Access to all 37 vehicles across all 5 categories, including supercars (Lamborghini Urus, Porsche GT3, Mercedes G900). The full experience.

Both subscriptions include unlimited switches, pause anytime, 2 drivers, no deposit, and 24/7 assistance.

Yes. You can pause your monthly payments anytime when you don't need a car (travel, business trip, etc.). While paused, no monthly fee is charged. You resume whenever you're ready.

No. The subscription includes zero security deposit. You only pay the activation fee, the monthly subscription, and the daily rate when you actually drive a vehicle.

Tap the Subscribe button on our Subscription page or message us directly on WhatsApp. Subscription is set up within 24 hours after eligibility check.

The Renter must be at least 20 years old and hold a valid driving licence — a UAE licence for residents, or a home-country licence accompanied by an International Driving Permit (IDP) for tourists.

Renters between 20 and 25 years old are covered at 90% only by the insurance policy; the remaining 10% of any claim is borne by the Renter.

A valid passport (or Emirates ID for residents) and a credit card in the Renter's name are required at pick-up.

The minimum rental period is one day (24 hours). A grace period of 1 hour is allowed at return; beyond that, an additional full day will be charged.

Three options:

• Tap Reserve on any vehicle in our collection — it opens WhatsApp with your request pre-filled.
• Message us directly on WhatsApp at +971 58 286 0119.
• Email contact@driveluxilo.com.

We confirm reservations 24/7.

• Valid passport with UAE entry stamp (tourists) or Emirates ID (residents)
• Valid driving licence + International Driving Permit if tourist
• Credit card in the Renter's name for the security deposit

You have two options:

Option 1 — Standard security deposit. A refundable amount, depending on the vehicle category, is held on your credit card or paid by bank transfer. It is fully refunded after the rental is closed and any pending charges (Salik, fines, fuel, damages) are settled.

Option 2 — No-deposit option via Blacklist. For eligible Renters, we offer a no-deposit alternative operated through Blacklist, our trusted partner. No amount is blocked on your card; eligibility is confirmed at booking.

Both options are available — the choice is yours at reservation.

Cash, bank transfer, credit card, and approved digital payment methods. The Renter authorises Luxilo in advance to debit any rental-related charges (rental fees, Salik, traffic fines, fuel, damages, etc.) from the credit or charge card on file.

The rates displayed are indicative prices including VAT (5%) and the standard 250 km/day mileage allowance. They do not include any additional service such as delivery, additional driver, child seat, fuel top-up or out-of-Dubai pick-up.

Salik tolls, traffic fines, fuel and any damages incurred during the rental are added at closing. The final quote is confirmed at booking.

• Daily contract: 250 km / day
• Weekly contract: 1,400 km / week
• Monthly contract: 4,500 km / month

Excess mileage is charged at 25 AED per kilometre, calculated when the contract is closed.

No. The vehicle is delivered with a recorded fuel level and must be returned with the same level. If fuel is missing, the cost of refuelling plus a service charge will be debited from the Renter's credit card.

No. Luxilo applies a strict non-smoking policy. Vehicles returned with smoke or any unacceptable odour will go through a steam-cleaning treatment, and a service fee of 1,000 AED will apply.

The vehicle should be serviced according to the service tag on the windscreen. The Renter must inform Luxilo when the service mileage is reached. Failure to do so makes the Renter liable for any damage caused by the lack of servicing, plus the rental amount during repairs.

Salik (Dubai toll) crossings are charged at 5 AED per gate and debited from the Renter's credit card.

Traffic fines incurred during the rental period are debited from the Renter's credit card.

Fines may be registered late by the authorities. Luxilo reserves the right to debit any fine notified after the rental period ends.

Only an Additional Driver registered in the rental agreement at pick-up. The additional driver must meet the same eligibility requirements as the main Renter.

Sub-renting is strictly prohibited. Allowing an unauthorised person to drive the vehicle voids the insurance and exposes the Renter to full liability.

No. The vehicle may not be driven outside the territory of the United Arab Emirates. The insurance policy covers UAE only — driving abroad voids the cover and the Renter assumes full liability.

No. The insurance covers paved roads within the UAE only. It does not cover off-road, desert, mountain, flooded or rough-terrain driving. Any damage caused under such conditions, including from contaminated fuel or sea/sand, is fully at the Renter's charge.

1. Make sure everyone is safe and call emergency services if needed.
2. Call the Dubai Police immediately and obtain an official police report — without it, no insurance claim can be processed and the Renter will be liable for full repair costs.
3. Inform Luxilo as soon as possible at +971 58 286 0119.
4. Send the police report to contact@driveluxilo.com.

Do not admit responsibility to any third party on the spot.

Do not attempt repairs yourself or take the vehicle to a garage without prior written approval from Luxilo. Call us immediately on +971 58 286 0119. Any unauthorised repair will not be reimbursed.

A comprehensive UAE motor insurance policy covering third-party liability, applicable on paved roads within the UAE. The Renter remains liable for the insurance excess in case of accident or damage.

In the event of an accident caused by the Renter, an excess of 5,000 AED minimum applies. Higher excess may apply for ultra-luxury and supercar categories — the exact amount is stated in the rental agreement at signature.

Items always at the Renter's charge:

• Windshields (front, rear, side windows)
• Tyres, wheels (alloy or steel) and wheel caps
• Battery, tools
• Interior upholstery and related accessories
• Damage from contaminated fuel, water/flood, sea, off-road, desert, sand, alcohol or drugs
• Damage caused by an unauthorised driver or in violation of these terms

Renters aged 18 to 25 are covered at 90% only. In case of any claim, the Renter is liable for the remaining 10% in addition to the standard excess.

If the accident is caused by the Renter, no replacement vehicle is provided until the end of the pre-paid rental period.

If the accident is caused by a third party, Luxilo may provide a replacement vehicle until the end of the pre-paid rental period, subject to availability.

The Renter must always park the vehicle safely in a proper parking area. Damage caused by illegal or irresponsible parking, where the insurance company refuses the claim, is fully borne by the Renter.

At our office in The Binary by Omniyat, Office 1914-211, Floor 19, Business Bay, Dubai, or at any agreed location within Dubai (delivery fees may apply).

Yes — collection or delivery outside Dubai is available for an additional fee of 800 AED.

The appropriate rate for the shorter rental period will be charged. If a credit balance remains, a credit note for use against future rentals is issued. No cash refund is provided.

A grace period of 1 hour is allowed. Beyond that, an additional full day will be charged. If the Renter fails to return the vehicle on time, the rental agreement is automatically renewed for a similar period at Luxilo's discretion, and the corresponding charges are debited from the credit card on file.

Yes. If the vehicle is due for service, repair, or sale, Luxilo may request its return and provide a replacement. The same vehicle is not guaranteed to be returned to the Renter afterwards.

Luxilo is not responsible for any belongings or valuables left in the vehicle at the time of return or exchange. Always double-check before handing the vehicle back.

The security deposit is released after the rental is closed and any pending charges (Salik, fines, fuel, damages) are settled. Late-registered fines may take several weeks to appear; in such cases the deposit is released only after final reconciliation.